Senior Site Reliability Engineer

Synapse Health is a healthcare technology company focused on streamlining the durable medical equipment process through modern tech-based solutions. They are seeking a Senior Site Reliability Engineer to lead the transformation of their infrastructure from legacy Azure services to a modern, containerized, Kubernetes-driven microservices architecture. The role involves designing scalable, reliable systems, driving infrastructure standardization, and collaborating with engineering teams to ensure operational efficiency and performance at scale.

Responsibilities:

• Contribute to the migration from legacy Azure services and function-based architectures to containerized, microservices-based systems
• Help design, build, and scale Kubernetes-based infrastructure and supporting tooling
• Partner with engineering teams to ensure new systems are designed for reliability, scalability, and operational efficiency from day one
• Drive standardization across infrastructure to reduce silos and enable broader team ownership
• Cost Optimization: Monitor cloud usage and spending, identify inefficiencies, and recommend and implement cost optimization strategies
• Networking & Connectivity: Design, deploy, and manage secure networking, including public and private endpoints, environment segmentation, site-to-site and point-to-site VPNs, and inter-environment connectivity
• Design and maintain highly available, resilient systems in a cloud-native environment
• Implement and evolve observability practices including monitoring, alerting, and logging (e.g., Datadog, Prometheus, Grafana)
• Define and manage SLIs, SLOs, and SLAs aligned to system performance and user experience
• Lead incident response efforts and drive root cause analysis and long-term improvements
• Build and optimize CI/CD pipelines to support fast, safe, and repeatable deployments
• Champion Infrastructure-as-Code practices using tools such as Terraform to eliminate manual processes
• Leverage scripting (Python, Bash, or similar) to solve problems, automate workflows, and reduce operational toil
• Drive capacity planning, performance tuning, and infrastructure improvements to support rapid growth
• Proactively identify system risks and scalability bottlenecks before they impact customers
• Contribute to infrastructure strategy and help shape how the platform evolves as the business scales
• Document systems, processes, and best practices to improve team-wide reliability and reduce single points of failure
• Contribute to cross-training efforts as the team moves toward broader ownership and standardization
• Share knowledge and elevate the team through mentorship and collaboration

Requirements:

• 5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering
• Hands-on experience working in cloud environments (Azure preferred, AWS or GCP acceptable)
• Strong experience with Kubernetes in production environments
• Experience deploying and managing applications on Kubernetes using Helm
• Proficiency with Infrastructure-as-Code tools such as Terraform
• Strong scripting skills (Python, Bash, or similar) used to automate and solve infrastructure challenges
• Experience with observability, monitoring, and incident response in production environments
• Experience building or supporting CI/CD pipelines (GitHub Actions and/or GitLab CI/CD; experience with CI/CD migrations is a plus)
• Solid understanding of networking fundamentals, system design, and cloud infrastructure components
• Familiarity with Azure Entra ID, app registrations, federated identity credentials, and workload identity
• Proven ability to take loosely defined problems and drive them to practical, scalable solutions
• Strong communication skills and ability to collaborate across engineering and non-technical stakeholders
• Comfort operating in fast-paced environments with evolving priorities
• Understanding of PHI handling requirements, access control patterns, and audit controls in a healthcare environment
• Experience working on platform or architectural transformations (e.g., monolith to microservices, functions to containers)
• Familiarity with .NET / C# application environments
• Deeper networking expertise (firewalls, gateways, and low-level infrastructure components)
• Builder's mindset with a focus on automation, scalability, and long-term system design
• Ability to balance speed and pragmatism with long-term reliability and maintainability
• Curiosity around emerging technologies, including AI/ML as applied to infrastructure and engineering workflows