Software Engineer III - API Hub - Remote

CSAA Insurance Group, a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. They are seeking a Software Engineer III to be responsible for the operational reliability, engineering, automation, and support of their enterprise API platform and cloud-native integration services.

Responsibilities:

• Support and maintain enterprise API management and gateway platforms
• Manage API onboarding, deployment, versioning, publishing, and lifecycle activities
• Configure and maintain API policies, routing, authentication, authorization, throttling, and traffic management
• Support API governance standards and operational guidelines
• Analyze API performance, availability, latency, and usage trends
• Collaborate with development teams to improve API reliability, scalability, and security
• Design, develop, deploy, and maintain cloud-native solutions using AWS services
• Support platform components running on AWS including API Gateway, EKS, Lambda, S3, CloudWatch, IAM, Route53, SNS/SQS, and EventBridge
• Automate operational tasks through scripting, infrastructure-as-code, and cloud-native tooling
• Implement platform resiliency, disaster recovery, backup, and recovery solutions
• Troubleshoot infrastructure, networking, application, and cloud integration issues
• Implement and support observability solutions including monitoring, logging, alerting, dashboards, and distributed tracing
• Define and measure Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational reliability metrics
• Lead incident troubleshooting, root cause analysis (RCA), and problem management activities
• Participate in production support, on-call rotations, and major incident response activities
• Drive automation efforts to reduce operational toil and improve platform stability
• Support capacity planning, performance optimization, and reliability improvements
• Build and maintain CI/CD pipelines and deployment automation
• Implement continuous integration, automated testing, static code analysis, and release automation
• Support containerized application deployments using Kubernetes and Helm
• Develop infrastructure automation using Terraform, CloudFormation, or similar technologies
• Leverage approved AI tools and automation capabilities to improve engineering productivity and operational efficiency
• Design, develop, test, and maintain scalable software components and platform services
• Apply deep technical knowledge of API platform operations and cloud services to support platform reliability, resolve complex issues, and drive continuous improvement
• Provide technical guidance during design reviews, implementation planning, and troubleshooting activities
• Review system architectures and provide recommendations to improve availability, performance, and maintainability
• Create and maintain operational runbooks, support procedures, and engineering documentation
• Proactively identify operational risks, recurring incidents, and service improvement opportunities
• Diagnose complex production issues across applications, APIs, cloud infrastructure, and integrations
• Collaborate with vendors and internal teams to resolve all issues and service disruptions
• Translate business requirements into scalable, secure, and supportable technical solutions
• Lead root cause investigations and implement preventative measures
• Continuously improve platform reliability, automation, observability, and operational processes
• Evaluate and adopt emerging cloud, DevOps, AI/ML, and platform engineering technologies
• Identify opportunities to optimize operational costs, reduce manual processes, and enhance customer experience
• Contribute to engineering standards, operational guidelines, and platform governance initiatives
• Collaborate with Architecture, Security, Infrastructure, Product, and Development teams to deliver reliable API services
• Communicate technical issues, risks, and operational status clearly to both technical and non-technical audiences
• Influence technical decisions and platform direction through expertise and collaboration
• Participate in planning, estimation, release readiness, operational reviews, and post-incident reviews

Requirements:

• 4+ years of proven experience in Software Engineering, Platform Engineering, DevOps, SRE, or Cloud Operations
• Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field; or equivalent combination of education and experience
• Experience supporting production applications and customer-facing platforms
• Success working within Agile and DevOps environments
• Demonstrates knowledge of and experience with relevant technologies and platforms aligned to the role, which may include: Cloud-native services (e.g., AWS Lambda, DynamoDB, S3), Build, integration, and deployment tools (e.g., Jenkins, Maven), Programming languages and frameworks (e.g., Java/J2EE, Python, Node.js, JavaScript/TypeScript, React)
• Experience supporting enterprise API platforms at scale
• Strong AWS and Kubernetes operational expertise
• Experience leading production incident response and root cause analysis efforts
• Demonstrated success improving operational reliability and automation
• Familiarity with Site Reliability Engineering principles and practices
• Ability to influence technical decisions across multiple teams
• Experience leveraging AI and automation technologies to improve operational efficiency
• Strong communication and team member relationship skills
• Success working in highly regulated, customer-facing environments
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc