Customer Success Manager

Apiiro is the Agentic AppSec Platform built to transform how development teams design, develop, and deliver secure software. The Customer Success Manager will own the post-sale relationship with enterprise accounts, ensuring customers realize measurable value from Apiiro's platform throughout the full lifecycle.

Responsibilities:

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
• Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes
• Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers
• Partner with Sales to identify and develop expansion opportunities within your accounts
• Guide customers through securing AI-assisted and agentic development - helping them understand and govern the risks introduced by AI coding assistants (e.g., GitHub Copilot, Cursor, Claude Code) and autonomous agents across their SDLC
• Drive adoption of Apiiro's agentic capabilities - including AutoFix Agent and Guardian Agent - helping customers move from detection to prevention and autonomous remediation of risks in AI-generated code
• Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership
• Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments
• Proactively identify account risk and build targeted action plans to mitigate churn before it materializes

Requirements:

• 5+ years in Customer Success, Account Management, or Technical Account Management — ideally in Application security or DevSecOps
• Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments
• Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week
• Track record of managing enterprise accounts with demonstrated success in retention and expansion
• Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture
• Experience with AppSec tooling — SAST, SCA, DAST, secrets detection, or similar — is a plus