Customer Care Advocate/Account Manager

Regal Rexnord is a publicly held global industrial manufacturer, and they are seeking a Customer Care Advocate/Account Manager to support their WM Berg business. The role involves managing customer inquiries, processing orders, and collaborating with various teams to ensure customer satisfaction.

Responsibilities:

• Primary customer contact through verbal and/or written methods
• Handle emails, and verbal order entry with a high level of accuracy and efficiency
• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale
• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations
• Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers
• Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer satisfaction
• Maintain quote and order schedule awareness with data provided
• Keep current on product design changes, customer and representative reassignments
• Provide and maintain a set of necessary work reference materials. Strive for continued improvement of departmental procedures and processes
• Maintain strong and cordial relations with Customers, co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries
• Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary

Requirements:

• Minimum of 3 years of customer service experience, preferably within a manufacturing environment
• High school diploma required
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Strong organizational, communication, and problem-solving skills with a commitment to delivering excellent customer service
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail
• Associate degree or higher in Business, Technical Studies, or a related field
• Experience working with SAP and/or Salesforce