Salesforce Business Analyst

NPR is a thriving, mission-driven multimedia organization producing award-winning news and programming. They are seeking a Salesforce Business Analyst to bridge the gap between business objectives and technical implementation, focusing on innovating and maintaining their enterprise Salesforce CRM.

Responsibilities:

• Facilitate collaborative workshops with stakeholders across NPR to elicit, analyze, and document business processes and functional requirements
• Author clear, actionable user stories, acceptance criteria, and comprehensive process maps to guide development efforts
• Partner closely with Product Managers to evaluate incoming business requests, assess strategic value, and prioritize the Salesforce backlog
• Collaborate with Senior Salesforce Administrators and Developers to design scalable solutions that optimize platform capabilities while safeguarding data model integrity
• Partner with technical teams to assess how new requirements affect existing platform architectures, upstream/downstream integrations, and dependent business systems
• Design user acceptance testing (UAT) scripts, coordinate testing cycles, and author end-user training materials to ensure seamless feature adoption
• Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned
• Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt
• Cultivate trusted partnerships with internal departments and cross-functional technology peers, fostering an environment of collaboration and mutual support

Requirements:

• Minimum of four (4) years of dedicated experience in business analysis, requirements translation, and functional design within the Salesforce ecosystem
• Solid working knowledge of core Salesforce capabilities, configuration options, security models, and declarative automation tools
• Demonstrated success leading or driving functional phases of cross-functional Salesforce projects from discovery through to deployment
• Proven ability to facilitate requirements-gathering sessions with non-technical business partners and translate operational needs into technical specifications
• Salesforce Certified Business Analyst certification
• Advanced proficiency in mapping business processes, writing robust user stories, and establishing clear acceptance criteria
• Exceptional written and oral communication skills, with a proven ability to distill technical architectural concepts into plain-language value propositions for business leads
• Proven ability to manage multiple complex initiatives simultaneously, maintaining high-quality delivery amidst shifting timelines
• Strong critical thinking skills, with an aptitude for identifying process bottlenecks and designing proactive, platform-native solutions
• Strong interpersonal skills with a commitment to building collaborative, inclusive relationships across technical and non-technical teams
• Bachelor's degree in Information Systems, Business Administration, or a related field, OR equivalent hands-on professional work experience
• Experience working with the Nonprofit Success Pack (NPSP) or deep familiarity with non-profit donor engagement and CRM processes
• Familiarity with Salesforce Marketing Cloud, integrations, or related digital communication components