Healthcare Customer Service (Remote)

Randstad Digital Americas is seeking Remote Healthcare Customer Service Representatives with prior experience in the medical field to support their growing patient care team. In this role, you will leverage your healthcare knowledge to assist patients, process clinic requests, and handle inquiries with empathy and confidence.

Responsibilities:

• Handle incoming calls from patients, doctors' offices, and pharmacies with empathy and accuracy
• Schedule medical appointments, assist with referral requests, and review general care instructions
• Guide callers through patient portal access, billing questions, and basic insurance coverage details
• Accurately document medical histories, patient concerns, and call details in electronic health records
• Route clinical questions to nurses, doctors, or specific departments using appropriate protocols
• Maintain strict patient privacy and adherence to HIPAA standards on every call

Requirements:

• High school diploma or GED equivalent required
• Minimum 1 year of experience in a healthcare setting, such as a doctor's office, clinic, medical billing, or healthcare call center
• Familiarity with basic medical terminology, scheduling systems, and patient privacy laws
• Reliable high-speed internet and a quiet, dedicated home office setup