Customer Success Manager, Restaurant

Valsoft Corporation is revolutionizing hospitality businesses through intelligent voice automation and AI. They are seeking a Customer Success Manager to onboard, support, and grow relationships with restaurant partners, ensuring exceptional customer experiences from day one onward.

Responsibilities:

• Manage the end-to-end onboarding of new restaurant partners
• Set clear expectations, provide training, and ensure full system adoption
• Collaborate with integration and support teams to deliver a fast, smooth go-live
• Act as the main point of contact post-onboarding
• Build trust and strong working relationships with restaurant operators and managers
• Monitor customer health and proactively address issues before they escalate
• Proactively gather, track, and analyze customer feedback
• Identify patterns, surface pain points, and advocate for customer needs internally
• Collaborate with Product and Engineering to prioritize improvements based on feedback
• Help document and improve scalable customer success playbooks
• Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
• Develop new initiatives and support programs to improve retention and satisfaction
• Ensure customers understand the full value of Sadie and how to use all relevant features
• Identify upsell opportunities or new integrations that add value
• Support expansion and referrals within multi-location groups

Requirements:

• Have 2+ years of experience in a customer success, account management, or hospitality tech role
• Are highly organized, empathetic, and customer-obsessed
• Love building relationships and solving problems
• Have strong written and verbal communication skills
• Are comfortable working in fast-moving environments with competing priorities