Customer Service Assistant

eTeam is seeking a Customer Service Assistant to support drivers across the US. In this role, you will answer calls, process transactions, and resolve roadside service issues with urgency and compassion.

Responsibilities:

• Respond to customer inquiries with professionalism and empathy
• Process transactions and ensure timely resolution of service requests
• Strengthen client-customer relationships through effective communication
• Navigate systems efficiently to provide complete responses
• Deliver consistent, high-quality service in a fast-paced environment

Requirements:

• High school diploma or equivalent
• Proficiency with PC and Microsoft Office
• Prior customer service and call center experience required
• Flexibility with overtime, evenings, and weekends
• Strong listening skills, attention to detail, and compassion
• Must be authorized to work in the US without sponsorship
• Roadside assistance or transportation industry background