Customer Service Representative-Film and Television

Breakdown Services is hiring a Customer Service Representative to support actors, talent representatives, casting directors, and filmmakers. The role provides customer and technical support, assists with casting projects, trains users, and helps improve the customer service experience.

Responsibilities:

• Customer support for Actors, Talent Representatives, Casting Directors and Filmmakers
• Email, phone, and chat support
• Liaison with Casting regarding their projects
• Proofread, write and copy edit
• Outreach, seminars and demos: train new users and participate in educational seminars and events
• Provide technical support and instruction on how to navigate our site and services (one-on-one and to larger groups)
• Work with our other offices to provide a cohesive customer support experience
• Stay up-to-date on new product features, and site improvements

Requirements:

• Excellent Customer Service skills with a genuine interest in helping people
• Exceptional grammar, copy editing, and communication skills
• Broad experience with both Windows and MAC OS
• Experience with Word, Google Docs, Slack
• Familiarity with Webex, Chatlio, Freshdesk, Zendesk or similar
• Detail oriented and take great pride in attention to detail
• Professional with customers and co-workers
• Reliable, responsible, conscientious and trustworthy
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies
• You MUST RESIDE IN CALIFORNIA TO BE CONSIDERED
• Dynamic, creative, enthusiastic and driven
• Experience in and passionate about the film and television industry (Casting,

Filmmaker, Writer or similar industry experience)

• Work as easily independently as you can with a team
• Ability to think critically and find solutions to unique challenges
• Ability to handle multiple tasks efficiently and accurately
• Strong phone contact handling skills and active listening
• Work calmly, precisely and efficiently during high stress/busy times
• Excellent people skills and are comfortable with public speaking (in groups and one-on-one) and speaking in front of an online audience
• Enjoy learning new skills
• Adaptable and not intimidated by an ever changing landscape
• Technical background (graphic design, Adobe Creative Cloud, IT, photo/video editing etc) are a plus