Molecular Sales Account Executive (Philadelphia)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a Molecular Sales Account Executive to manage customer accounts, focusing on improving profitability and customer loyalty while selling molecular lab tests and oncology medical devices.

Responsibilities:

• Act as trusted partner to existing customers
• Build, promote, and achieve targeted retention rate
• Manage and drive development of accounts according to strategic account plans (e.g., value expansion and economic profitability)
• Deliver first line support and technical troubleshooting and elevate Level 2+ issues to service specialist to minimize overall cost to serve and coordinate order, delivery, and billing
• Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget. Consider financial and customer implications as part of decision-making
• Communication of customer complaints and the actions taken to resolve those concerns
• Exhibits high level of integrity and honesty; keeping commitments and presenting information completely and accurately to both internal and external customers
• Monitor and maintain customer satisfaction through direct contact
• Adheres to Abbott safety guidelines, policies, and procedures

Requirements:

• Bachelor's degree or equivalent relevant experience required
• 2+ years of relevant experience with instrumentation utilized in a laboratory environment
• Bachelor's degree in Medical Technology Preferred
• Lab Experience in Molecular or FISH Cytogenetic Testing
• Previous sales experience is preferred but not required
• Cytotechnology lab experience preferred or current/previous professional experience in laboratory environment, field service, or technical call center
• Experience providing technical product application and/or hardware support
• Experience interfacing with customers
• Trouble shooting and problem-solving skills along with negotiation skills