Senior Data Engineer - Databricks

SugarAI is redefining CRM for the age of AI, aiming to turn fragmented customer signals into actionable insights. As a Senior Data Engineer, you will own the Databricks pipelines for the Sugar Predict platform, ensuring data reliability and efficiency while collaborating with various teams to support and enhance the data infrastructure.

Responsibilities:

• Own Databricks production support for the Sugar Predict data platform, including monitoring, alerting, and incident response across all production data flows
• Maintain and report on SLA performance metrics for data pipeline delivery, ensuring visibility into platform health and accountability across internal and external stakeholders
• Identify and implement pipeline optimizations that reduce Databricks compute costs, improve throughput, and reduce processing windows while tracking impacts through measurable KPIs
• Migrate legacy ETL/ELT pipelines to Databricks, building automation tooling to reduce manual intervention and ensure uninterrupted data delivery during transitions
• Support new customers onboarding by provisioning, validating, and hardening tenant data pipelines that deliver reliable, isolated data from day one
• Design and build high-performance Databricks pipelines that ingest, transform, and serve ERP and CRM data at scale across both Azure and AWS environments
• Own the Delta Lake architecture including schema design, partitioning strategies, data quality enforcement, and incremental processing patterns
• Enforce data security best practices across Databricks environments, including role-based access control, secrets management, and compliance requirements for enterprise CRM and ERP data
• Implement data quality monitoring and observability across pipeline health and ML model inputs, ensuring data integrity that directly supports Sugar Predict prediction accuracy
• Apply and enforce multi-tenant data isolation patterns ensuring reliable, secure data delivery across Sugar Predict enterprise customers
• Partner with the Enterprise Architecture team to ensure Sugar Predict data pipelines integrate seamlessly with the broader SugarAI product ecosystem
• Support a globally distributed operation through on-call rotation and after-hours incident response, meeting SLAs across multiple time zones
• Maintain technical documentation, runbooks, and architectural decision records, contributing to team knowledge sharing and operational readiness across on-call and incident response scenarios
• Apply CI/CD best practices to data pipeline development, including version control, automated testing, and deployment tooling to ensure reliable and repeatable pipeline delivery

Requirements:

• 4+ years of data engineering experience
• At least 2 years on Databricks or the Apache Spark ecosystem across Azure and/or AWS
• Proficiency in PySpark, SQL, and Python with a strong track record building and operating production-grade pipelines under SLA constraints
• Hands-on experience with Delta Lake including schema evolution, ACID transactions, optimize/vacuum lifecycle, and both incremental and streaming processing patterns
• Hands-on experience with pipeline performance tuning and compute optimization in production Databricks environments
• Solid working knowledge of PostgreSQL including query optimization, schema design, and use as a source or sink in production data pipelines
• Experience supporting and maintaining legacy ETL tooling (SSIS, Informatica, custom Python/SQL pipelines, or similar) in production
• Experience supporting large-scale multi-tenant architectures with a focus on tenant isolation, per-tenant performance, and data privacy, including navigating tools and platforms that default to single-tenant assumptions
• Proven ability to work collaboratively across data science, product, and infrastructure teams, owning end-to-end delivery in a cross-functional environment
• Strong understanding of data governance, security, and compliance principles, including access control, data privacy, and protection of sensitive enterprise data across multi-tenant environments
• Experience operating Databricks workspaces across both Azure and AWS, including cost governance, cluster management, and cross-cloud data access
• Experience optimizing Databricks workloads in a Serverless environment, including compute cost governance and performance tuning for serverless compute
• Experience with Microsoft SQL Server in a data engineering or ETL context
• Exposure to ML feature engineering or feature stores (Databricks Feature Store, Feast, or similar) supporting predictive analytics
• Experience with customer onboarding automation or IaC patterns for provisioning tenant data pipelines at scale
• Databricks Certified Data Engineer Associate or Professional certification