Business Systems Analyst / Technical Writer

Technorover is seeking a Business Systems Analyst who can also serve as a Technical Writer. The role translates business needs and technical information into requirements and documentation, while supporting process analysis, stakeholder collaboration, testing, and documentation maintenance.

Responsibilities:

• Collaborate with business stakeholders and technical teams to understand business needs, system functionality, and project objectives
• Gather, analyze, and document business, functional, and non-functional requirements
• Prepare business requirements documents, functional specifications, user stories, acceptance criteria, and process flows
• Analyze existing processes and systems to identify gaps and recommend improvements
• Create and maintain technical documentation, user guides, standard operating procedures, system manuals, and knowledge articles
• Translate complex technical concepts into clear content for technical and non-technical audiences
• Work with developers, architects, QA teams, and subject matter experts to ensure documentation is accurate and complete
• Support testing and UAT by clarifying requirements, reviewing test scenarios, and tracking issues
• Maintain requirements traceability and update documentation as systems and business processes evolve
• Facilitate stakeholder discussions and communicate requirements, decisions, and project updates

Requirements:

• Proven experience as a Business Systems Analyst, with hands-on technical writing responsibilities
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication skills
• Ability to independently develop clear, structured business and technical documentation
• Experience conducting stakeholder interviews, requirements workshops, and process analysis
• Understanding of the software development lifecycle and Agile delivery practices
• Ability to interpret system workflows, application behavior, and technical specifications
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities
• Experience documenting enterprise applications, integrations, APIs, or data flows
• Familiarity with tools such as Jira, Confluence, Microsoft Visio, and SharePoint
• Bachelor's degree in Business, Information Technology, Computer Science, Technical Communication, or a related field, or equivalent professional experience