Senior/Staff Product Designer

ngrok is an all-in-one cloud networking platform that secures, transforms, and routes traffic to services running anywhere. They are seeking an experienced Senior or Staff Product Designer to help shape the future of their products, focusing on delivering high-quality product experiences and solving complex networking problems for developers.

Responsibilities:

• Think like a builder. You’ll sketch, wireframe, and prototype quickly, get ideas in front of users early, and iterate toward real product outcomes
• Use AI as a creative partner. You’re already using AI tools to extend what you can build, prototype faster, synthesize research, or explore interaction patterns
• Get close to the problem. Learn how developers use ngrok, where they get stuck, and what 'better' actually looks like for them
• Contribute to product direction. Work with Product and Engineering to clarify problems, explore solutions, and shape strong product experiences in your areas
• Maintain a high craft bar. Bring strong judgment to interaction design, visual design, copy, edge cases, and implementation details
• Lead projects when needed. Facilitate discussions, align stakeholders, run lightweight research, and help drive decisions forward
• Make your thinking legible. Share rationale, document key decisions, and help Product and Engineering understand the tradeoffs behind your work
• Contribute to the design team. Help strengthen our shared standards, critique culture, and ways of working as the team grows

Requirements:

• 5+ years of product design experience at technology companies, with a portfolio demonstrating strong visual design, research, and end-to-end product thinking
• End-to-end execution. You take work from early problem framing through to shipped and polished outcomes
• AI-augmented workflow. You actively integrate AI into how you work, using it to generate concepts, build prototypes, and synthesize research — continually expanding what you can do
• Builder mindset. You make ideas tangible quickly — through sketches, wireframes, and prototypes — to communicate, collaborate, test, and iterate
• Strong communication. Able to influence without authority and clearly articulate tradeoffs
• Sharp instincts for learning. You know how to get close to users and turn what you learn into a clear point of view
• Experience designing for developers
• Familiarity with networking concepts
• Basic front-end experience / familiarity (HTML/CSS/JS, etc.)
• Experience with Tailwind CSS or similar frameworks