Technical Project Manager

Gainsight is building the AI-driven future of customer success, and they are seeking a Technical Project Manager to join their Professional Services team. In this role, you will drive successful enterprise-level implementations of the Gainsight platform, managing the onboarding and delivery lifecycle while collaborating with various teams.

Responsibilities:

• Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes
• Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives
• Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery
• Track project scope and, when necessary, estimate and execute change orders in partnership with the customer
• Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed
• Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health
• Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer
• Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities

Requirements:

• Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience
• 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role
• Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+
• In-depth knowledge of both waterfall and agile project management methodologies and tools
• Executive presence with highly developed communication, presentation, and stakeholder-management skills
• Proven ability to create structure in ambiguous situations and design effective delivery processes
• Experience working with complex, multi-divisional, multi-geographical customers
• Up to 10-15% travel for customer onsite meetings
• Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred
• Exposure to SaaS business models and metrics preferred