Senior Project Manager

Itential is seeking a Senior Project Manager to lead end-to-end delivery of customer-facing implementation projects. The role coordinates internal resources and customer stakeholders, manages project scope, schedules, budgets, risks, and relationships, and supports continuous improvement in Professional Services.

Responsibilities:

• Coordinate internal resources and ensure projects are delivered on time, within scope, quality, and budget
• Execute projects using both Agile and Waterfall methodologies as appropriate to the engagement
• Forecast revenue, manage margins, and maintain overall project financial health
• Define success criteria and objectives with stakeholders and ensure technical feasibility
• Secure and allocate resources; build and maintain detailed project plans
• Manage scope, schedule, and cost changes; track and report project performance
• Lead customer-facing status meetings and produce status reports
• Manage client and stakeholder relationships throughout the project lifecycle
• Identify, manage, and escalate project risks and dependencies
• Maintain comprehensive project documentation
• Collaborate with PM peers to improve efficiency on processes
• Build customer relationships to support future sales opportunities
• Create and present project dashboards to internal and external stakeholders
• Serve in a customer-facing, billable capacity
• Perform other related duties as assigned

Requirements:

• Four-year degree or equivalent experience (5+ years relevant work)
• Strong project planning, scheduling, and organizational skills
• Enterprise software delivery experience, including familiarity deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures where cloud-hosted product components integrate with customer-managed infrastructure
• Working knowledge of common implementation dependencies: databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management
• Able to hold credible conversations with customer infrastructure, security, and network teams to ensure project success
• Recognizes when a customer-side blocker (firewall rules, certificate issues, server readiness, etc.) will impact the delivery timeline and escalates before it does
• Excellent written, verbal, client-facing, and internal communication skills
• Proficiency with Microsoft Office
• Experience with change-management processes for professional services projects
• Ability to manage multiple high-profile workstreams in parallel
• PMP or PMI-ACP certification (preferred)
• External and internal customer-relationship management experience (preferred)
• Experience creating or reviewing professional services SOWs (preferred)