Customer Service and Support Trainee

Yanow, Inc. is a premier manufacturers' representative serving the electrical construction industry. They are seeking a detail-oriented individual for a hands-on trainee position in their Inside Sales Customer Service team, where the role involves building product knowledge and providing administrative and sales support.

Responsibilities:

• Study core product features, benefits, and pricing structures
• Complete vendor training modules and sales webinars
• Become proficient with internal communication and self-service tools
• Acquire time management best practices to organize daily workflows
• Build collaborative working relationships with internal teams and external partners
• Create and follow a personal development plan aligned with performance goals and feedback loops
• Perform general office tasks and support Team Leaders as needed
• Learn quotation building using manufacturer's standardized quoting and sales processes (e.g., various vendor-based platforms) for quoting processing and recording
• Support the customer service department with day-to-day administrative needs, assisting in building and entering quotations into manufacturer portals and databases
• Provide customer service support and backup phone coverage

Requirements:

• Reliability and a collaborative, team-first mindset
• Proficiency in MS Office (Excel, Word, Outlook)
• Strong organizational and computer skills
• Detail Oriented
• Strong customer service and communication skills
• Previous experience in the electrical industry is a plus