Customer Support Professionals: Interview on ServiceNow Workflows

Terac is building the world's largest pool of vetted human experts for AI, and they are seeking customer support professionals for a paid study on service workflows. Participants will share their experiences using ServiceNow to manage customer tickets and provide insights on workflow challenges.

Responsibilities:

• Walk us through your daily customer support and service workflows
• Describe how you use ServiceNow to track and resolve customer tickets
• Detail the specific features or modules you rely on most during your shifts
• Discuss the primary challenges you face when managing high volumes of requests

Requirements:

• Current professional experience in customer support or service desk operations
• Hands-on experience using ServiceNow for day-to-day ticket management
• Comfortable discussing your workflow choices and pain points in a virtual interview
• Available for a 30-minute remote conversation