AI Agent Engineer

Duckie is a company building Claude for customer support teams to automate work behind support. They are seeking an AI Agent Engineer to own the technical implementation of their AI agents within customer businesses, working closely with clients to ensure high performance and satisfaction.

Responsibilities:

• Own end-to-end implementation of Duckie for new customers — from kickoff to a live, high-performing AI agent
• Configure, test, and tune AI agents to hit resolution targets, iterating on real ticket data
• Build and validate integrations with customer systems (Zendesk, Intercom, internal APIs, knowledge bases, and more)
• Partner directly with customer stakeholders (support leaders, ops, engineering) to define success criteria and drive toward them
• Act as the trusted technical advisor that expands accounts and keeps customers happy