DevOps Engineer

Zoom is a collaboration and communication technology company providing enterprise products such as Zoom Phone, Zoom Contact Center, and Zoom Rooms. The DevOps Engineer will operate, scale, and improve reliable SaaS production platforms in distributed environments, with a focus on automation, observability, performance, availability, and incident response.

Responsibilities:

• Operating, scaling, and continuously improving software-as-a-service production platforms across distributed environments
• Designing and implementing uninterrupted solutions to ensure continuous operation for services with an availability target of 99.999%
• Developing and maintaining disaster recovery strategies across data centers located in various regions
• Developing and maintaining automation, tools, and scripts to enhance deployment efficiency while minimizing manual tasks and improving overall operational workflows
• Implementing and improving monitoring, alerting, and observability ensures proactive identification and prevention of potential issues
• Owning system performance, availability, and scalability for services that directly engage with customers
• Analyzing system behavior and performance data to pinpoint bottlenecks and uncover optimization opportunities
• Leading incident response efforts, performing root cause analysis, and implementing lasting remediation measures to address identified issues effectively

Requirements:

• 6–10 years of experience supporting and operating SaaS production systems in DevOps or SRE roles
• Design systems that are highly available and meet uptime targets as high as 99.999%
• Demonstrate expertise in designing and implementing disaster recovery strategies across multiple regions
• Demonstrate expertise managing distributed systems within production environments that directly serve customers
• Demonstrate expertise in handling incidents, managing on-call operations, and conducting thorough root cause analysis to address and resolve issues effectively