Medicare Part D Customer Service Representative

Managed Staffing, Inc. is seeking a Medicare Part D Customer Service Representative. In this role, you will support Medicare members and providers by processing coverage-related requests and ensuring compliance with Medicare guidelines.

Responsibilities:

• Support Medicare members, prescribers, and providers by processing coverage-related requests across both phone and fax (offline) channels
• Accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards
• Demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment
• Perform work through a combination of inbound and outbound phone interactions and fax-based casework

Requirements:

• Strong attention to detail
• Professional verbal and written communication skills
• Ability to problem-solve in a highly regulated, fast-paced environment
• Experience with processing coverage-related requests
• Familiarity with Medicare guidelines and CMS-mandated timelines
• Ability to perform inbound and outbound phone interactions
• Experience with fax-based casework