Senior ServiceNow SME

RESPONSIBILITIES:
Kforce's client in Springfield, MA is seeking a Senior ServiceNow SME to lead configuration, development, and operational readiness efforts across the ServiceNow platform. This role will serve as both a hands-on technical contributor and a mentor to project and operational teams, helping establish standards, patterns, and processes that align with ServiceNow best practices. This position is in Springfield MA, and requires the selected candidate to be onsite 3 days a week.

Key Responsibilities:
* Lead configuration and development of ServiceNow modules to support project and operational use cases
* Provide hands-on development for workflows, business rules, client scripts, UI policies, and integrations
* Guide platform design decisions to ensure scalability, maintainability, and alignment with ServiceNow best practices
* Partner with project teams to translate requirements into well-designed ServiceNow solutions
* Establish and document development standards, configuration guidelines, and operational procedures
* Mentor and support existing ServiceNow administrators and developers
* Assist with platform governance, including upgrade planning, release management, and technical debt reduction
* Support integrations with external systems and data sources
* Participate in testing, troubleshooting, and root cause analysis of platform issues
* Help transition ServiceNow from initial implementation to a stable, well-run operational platform
* Evaluate and right-size the operational backlog of work requests for the platform

REQUIREMENTS:
* Strong hands-on experience administering and developing within the ServiceNow platform
* Proven experience implementing ServiceNow in a production environment from early stages through operational use
* Experience planning and executing ServiceNow upgrades
* Deep understanding of ServiceNow core components, including workflows, scripting, forms, and configurations
* Experience supporting multiple ServiceNow modules and adapting the platform to evolving business needs
* Ability to provide technical leadership and mentor less experienced team members
* Strong analytical and problem-solving skills
* Strong documentation and organizational skills
* Experience working closely with both technical teams and business stakeholders
* Familiarity with ServiceNow best practices (ITIL), governance models, and platform lifecycle management
* Willingness to continuously evaluate and improve platform usage as organizational needs evolve

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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