Lead Restoration Technician

Description

About Us

At Platinum Pro-Claim Restoration (PPCR), we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.

When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.

Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.

Our values guide us every day:

• Helping Others in Need: Treating everyone with care and respect.
• Our People: We prioritize our employees' well-being and professional growth.
• Excellence: Striving for the highest standards in all we do.
• Innovation: Leveraging technology to deliver outstanding results.
• Planet: Leading sustainability efforts to protect our planet.
• Community: Supporting local initiatives like the Richmond Christmas Fund.

At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at ppcr.ca.

Job Summary

A Lead Restoration Technician plays a crucial role in coordinating and leading flood restoration projects while upholding our organization's commitment to developing people, caring for the planet, building communities, and restoring homes. As a hands-on leader, you will oversee the execution of flood remediation activities, manage a team of technicians, ensure compliance with safety regulations, and foster positive relationships with clients and community stakeholders.

Responsibilities

• Lead and supervise flood restoration projects from start to finish, ensuring adherence to project scope, timelines and quality standards.
• Conduct site assessments, evaluate the extent of water damage, and develop restoration plans.
• Coordinate and allocate tasks among the team, ensuring efficient workflow.
• Provide technical guidance and support to technicians, ensuring the application of proper flood remediation techniques and equipment usage.
• Monitor project progress, identify and address any issues or obstacles and implement corrective measures as necessary.
• Foster a collaborative, supportive work environment that encourages professional growth and employee engagement.
• Provide ongoing training and development opportunities to enhance team members’ technical skills and knowledge.
• Ensure effective communication channels within the team and promote a culture of open dialogue and problem-solving.
• Serve as the primary point of contact for clients, establishing and maintaining strong working relationships.
• Uphold a high standard of customer service, ensuring client satisfaction.
• Promote our organization’s social purpose.
• Conducting site orientation and managing all temp labour that may be on site.
• Maintain the safety of workers and property on job sites.
• Planning labour needs with Dispatch and Project Manager teams.
• Ensure all documentation and reporting are completed by the end of the day.
• Adhere to applicable safety internal policies and province regulations, PPCR safe work practices and procedures, and promote a health and safety culture.
• Be environmentally conscious and focus on sustainable practices during restoration operations.
• Be proficient in applicable Labourer and Technician tasks.
• Maintaining a neat and orderly company vehicle if assigned.
• Assisting with other restoration repair aspects from time to time, such as drywall board-ups.

Requirements

• 2 – 5 years of experience in the Restoration industry is preferred.
• 2 – 5 years working in the trades, construction or renovation industries.
• Pass a criminal background check and driver’s abstract check, to our approval.
• Participate in the on-call rotation.
• Be knowledgeable of local building code requirements is a nice to have.
• Excellent communication skills.
• Must be willing to shave all facial hair at any time due to wearing either a full-face or half-face respirator.
• Possess strong leadership abilities with previous experience in team management and coordination.
• In-depth knowledge of flood restoration techniques, equipment, and industry best practices.
• Effective communication skills, both verbal and written, enabling clear interaction with team members, clients, and different stakeholders.
• Strong problem-solving skills, with the ability to prioritize tasks, manage resources, and meet deadlines.
• Strong interpersonal skills, including conflict resolution abilities.
• Great time management abilities.
• Exposure to project management is preferred. 
• Capable of lifting, pushing, and pulling a minimum of 50 lbs. 
• Possess their WRT certification through IICRC.
• CCT, FRST, and AHERA certifications are all considered assets. 

Benefits

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits!
• Group Retirement Savings Plan (And RRSP Matching!).
• Tuition Reimbursement.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.

To learn more about some of our company benefits, head to: PPCR Benefits Page

Compensation

• Wage: $30.00 - $35.00 per hour (based on experience)

Culture

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we’ll help you achieve your goals, both professionally, and personally. Platinum Pro-Claim supports career advancements and continuous training!

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.