Field Service Coordinator

Company Description

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at http://cornerstonebuildingbrands.com.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Job Description

The Field Service Coordinator is responsible for coordinating and scheduling field service orders for the Ply Gem Canada, Kelowna branch. This role acts as a key point of contact between customers, field technicians, Client Managers, and internal teams to ensure service requests are scheduled efficiently and completed successfully. The successful candidate will be highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment. 

Key Responsibilities

• Coordinate and schedule field service orders, installations, repairs, and service appointments.
• Communicate with customers regarding scheduling, updates, and service requirements.
• Coordinate with technicians and internal teams to ensure required information, materials, and equipment are available.
• Maintain accurate service records, schedules, and documentation.
• Track inventory and support equipment/material coordination for field service activities.
• Identify and resolve scheduling issues while supporting operational priorities.
• Provide professional customer service through phone and email communication.
• Follow workplace safety procedures and support a safe work environment.

Qualifications

• High school diploma or equivalent required; post-secondary education in Business Administration, Operations, or a related field is an asset.
• Previous scheduling, dispatch, customer service, or coordination experience preferred.
• Construction, field service, manufacturing, or window industry experience is an asset.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaborate effectively with customers, technicians, and internal teams.
• Proficient with computer systems for scheduling, record keeping, and inventory tracking.
• Strong attention to detail and commitment to safety.

Additional Information

Salary Range:
CAD $47,500 – $50,000 annually

This is a fully on-site position based at our PGC Kelowna location:
340 Old Vernon Road, Kelowna, BC V1X 4R2

Cornerstone Building Brands Canada/Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.