Dispatcher

Who We Are:


CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day!


Location: Niagara Falls, ON
Status: Full-Time Permanent, On-Site
This posting is to fill an existing vacancy.
About the Role
The Dispatcher plays a key role in coordinating daily transportation operations for Niagara Airbus. This position is responsible for scheduling drivers, organizing passenger pick ups and drop offs, monitoring routes, and ensuring timely, efficient, and safe service delivery in support of a 24/7 operating environment.

This role offers an hourly wage of $20.90 and includes eligibility for the incentive program.

This position follows a 5:00 a.m. to 5:00 p.m. schedule on a four days on, four days off rotation. Flexibility is required to provide vacation relief and team coverage, which may include temporary shift adjustments to the 5:00 p.m. to 5:00 a.m. schedule.

Key Responsibilities
Dispatch & Scheduling
• Coordinate and dispatch drivers for airport shuttles, charters, and scheduled routes
• Create and adjust daily schedules based on passenger bookings, traffic conditions, and operational needs
• Monitor vehicle locations and route progress to ensure on time performance
• Communicate schedule changes, delays, and updates to drivers in real time

Customer & Driver Support
• Provide clear, professional communication to drivers, passengers, and internal teams
• Respond to inquiries regarding pick ups, drop offs, delays, and service expectations
• Assist with resolving service issues, last minute changes, and operational challenges
• Maintain a high level of customer service and professionalism at all times

Operational Coordination
• Track vehicle availability, maintenance requirements, and driver assignments
• Ensure compliance with company policies, safety standards, and transportation regulations
• Collaborate with operations, customer service, and management to support daily workflow
• Maintain accurate records of trips, schedules, incidents, and operational data

Technology & Systems
• Use dispatching software, GPS tools, and internal systems to manage routes and schedules
• Update trip information, driver assignments, and service notes in real time
• Monitor communication channels (phone, radio, email) to support ongoing operations

Qualifications & Skills
• Strong organizational and multitasking skills with the ability to manage time sensitive tasks
• Excellent communication skills, both verbal and written
• Ability to remain calm and make sound decisions in high pressure situations
• Strong problem solving abilities with attention to detail
• Comfortable working in a fast paced environment with frequent interruptions
• Proficiency with dispatching systems, GPS tools, and basic computer applications
• Customer service oriented with a professional and positive attitude
• Valid Class G driver’s license or higher (E, B, or C)F Class License, current or willingness to obtain
• Valid Passport
• Physical ability to lift up to 50 lbs
• Clean driving record meeting company insurance requirements

Education & Experience
• High school diploma required; post secondary education in transportation, logistics, or a related field is an asset
• Previous experience in dispatching, transportation coordination, or logistics preferred
• Experience working in a customer facing or fast paced operational environment
• Familiarity with the Niagara Region and surrounding areas considered an advantage

Working Conditions
• On site position in a fast paced dispatch office environment
• Shift work required, including early mornings, evenings, weekends, and holidays
• Frequent communication with drivers, customers, and internal teams
• Requires the ability to manage multiple tasks simultaneously and respond quickly to operational changes

Interview Process
Our process is designed to provide a full picture of how you would contribute to our team:

1. Pre-screening call
2. In-person interview
3. Background and references
4. Offer

CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.


CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.