CSR, Accounts Payable

JOB SUMMARY:

The employee in this classification is responsible to act as the primary contact for internal and external customers/vendors and is responsible for the maintenance, coordination and communication in response to requests, inquiries, concerns, complaints, and notifications. This position may be responsible for the recording of financial transactions and the maintenance of financial records. This position may also be required to rotate through various functions as required by the department and/or corporation.

KEY ACCOUNTABILITIES:

• Provide front line service and information to employees and internal and external customers/vendors concerning invoices, payments, corporate services, rates, regulations and policies for telephone and/or in-person inquiries
• Receive, investigate and respond to inquiries, discrepancies, complaints and notifications from internal and external customers/vendors and direct to the appropriate resource when necessary
• Receive payments, issue refunds, prepare invoices and/or initiate contact for the production and collection of payments
• Process invoices, employee expense vouchers and other financial documents
• Provide excellent customer services to internal and external customers/vendors, while following corporate quality guidelines
• Determine customer/vendor needs by utilizing precise questioning techniques
• Maintain a working knowledge of departmental systems, processes, collective bargaining agreements, policies and procedures and identify and recommend areas of improvement
• Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
• Maintain files and records associated with the department
• Assist with the development of training for the department
• Perform general accounting and financial functions as required
• Participate in continuous educational and professional development as required
• Other related and assigned duties

KNOWLEDGE/SKILLS/ABILITIES:

• One (1) Post-secondary Accounting Class, or equivalent AND;
• Two (2) years of administrative, accounting or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent
• Ability to cooperate and deal tactfully with other staff and the public
• Aptitude for accuracy and detail
• Ability to implement and make sound decisions
• Ability to use standard corporate software applications (Microsoft, SAP, etc.)
• Ability to provide extraordinary customer service for all internal and external customers
• Ability to work independently or as part of a team