Alpha FMC is seeking a UX Researcher to lead user experience and customer experience research for the greenfield design of a new application. This is a hands-on, individual-contributor role embedded with a development team building something new, not retrofitting an existing product. The researcher will own the research strategy end to end: what questions need answers, how to get them, and how to make sure the answers change what the team builds.
This is not a role for someone who runs a survey, tallies preferences, and hands off a slide of quotes. The mandate is to understand where user workflows break down, and where the gap sits between what people say they need and what their behavior shows they need, to enable building a 0-1 workflow application. Some of the most important findings in this kind of engagement come from problems users can't articulate themselves, surfaced through observation and pattern recognition rather than direct questioning.
What You'll Do
Requirements
Preferred Qualifications
