Operations Manager - headspace Early Psychosis, Western Sydney

Operations Manager – headspace Early Psychosis;

About the Role
We are seeking an experienced and passionate Operations Manager to join our headspace Early Psychosis Team – (Mount Druitt / Penrith / Parramatta).
This is an exciting leadership opportunity to oversee the day-to-day operations across three headspace Early Psychosis centres, ensuring the delivery of high-quality, youth-friendly mental health services. The successful candidate can be based at any one of our three headspace Early Psychosis sites, with regular travel between centres as required.
Working closely with the General Manager and multidisciplinary teams, you will play a key role in driving operational excellence, supporting service delivery, leading teams, and fostering a culture of collaboration and continuous improvement.
Location: Mount Druitt | with travel across headspace sites (Parramatta & Penrith)
Work Type: Full-Time | Max-term until January 2028 with the possibility of extension.
Reports to: General Manager of Mental Health & Wellbeing
Package: Competitive salary package + salary packaging + benefits

As Operations Manager, you will:
• Lead the operational management of three headspace early psychosis sites.
• Support and develop multidisciplinary teams.
• Drive service quality, compliance and continuous improvement.
• Monitor service performance and operational outcomes.
• Build and maintain strong partnerships with internal and external stakeholders.
• Work closely with the General Manager to achieve strategic and operational objectives.
• Foster a positive, inclusive and recovery-oriented culture across the service.
To learn more about the role, click here to view the Position Description
About You
You're not just an experienced operator, you're a people-first leader who understands that in mental health services, culture is central to safe, effective and compassionate care. You know how to bring multidisciplinary teams together across multiple sites, navigate complexity and change without losing sight of what matters, and create the conditions for a multidisciplinary team to do their best work.
You are equally comfortable contributing to strategic conversations with the General Manager and staying closely connected to being present on the day-to-day realities of service delivery, you lead with both head and heart, bringing sound judgement, empathy and clarity to complex and changing operational environments. You thrive in dynamic settings where priorities shift, no two days look the same, and your leadership helps keep people connected, focused and supported.
• Demonstrated leadership experience within mental health services.
• A strong understanding of community mental health and recovery-oriented practice.
• Excellent operational, people leadership and stakeholder management skills.
• The ability to lead across multiple sites and manage competing priorities.
• A collaborative and solution-focused approach to leadership.
• Strong communication and relationship-building skills.
• Valid Driver’s Licence and personal reliable vehicle (mileage reimbursement / Fleet vehicles available)
Highly Desirable:
• Clinical qualifications and experience (Psychology, Social Work, Occupational Therapy, Nursing or another relevant Allied Health discipline).
• Previous experience managing multidisciplinary mental health teams.
Why Join Uniting?
At Uniting, leadership means more than performance, it means impact.
We offer:
• Flexibility to be based at any one of our three headspace sites (Mount Druitt / Penrith / Parramatta), with work-from-home (WFH) arrangements negotiable and travel to other sites as required.
• Opportunities for development within the role, including leadership coaching, internal and external supervision, as well as a generous training budget.
• Work alongside a group of highly skilled Operations Managers within one of the biggest Mental Health portfolios within the NGO/CMO sector.
• Competitive salary package.
• Salary packaging to increase your take-home pay
• 4 Me Days – additional paid leave to recharge
• 4 CPD Days – invest in your professional growth
• Fitness Passport – support your wellbeing
• U Rewards – retail and lifestyle discounts
Click here to learn more about our great benefits: Benefits of working at Uniting
Contact for Enquiries: Pallavi Bhatia – Talent Acquisition Specialist • pbhatia@uniting.org
Applications close: 11:55 pm, Friday 21st August 2026

About Uniting: When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.