Customer Service Specialist II - El Paso, TX (Work from Home)

Savers is one of the largest for-profit thrift operators in the United States, and they are seeking a Customer Service Specialist II. The role involves providing exceptional customer service by responding to inquiries from internal and external customers and handling escalated customer issues.

Responsibilities:

• Handle escalated customer issues and partners with logistics and/or stores to resolve
• Respond to customer care email inquiries escalate to SSC, those requiring more complex actions
• Answers basic trouble shooting questions or inquiries for the stores
• Receives and responds to inbound calls, emails, and social media messages, accurately notates details
• Uses good judgment to determine when an inquiry can be resolved on initial contact or requires escalation to achieve call/case resolution
• Make accurate entries into systems, logs, etc
• All other duties assigned

Requirements:

• High School diploma, or equivalent
• Background check required
• Able to work holidays, weekends and evening shifts
• Ability to occasionally lift up to 30 lbs
• Ability to sit for long periods of time on the phone
• Prior work in customer service in a call center environment preferred