Client Onboarding Project Manager II

Quantum Health is hiring a Client Onboarding Project Manager II to lead implementation and onboarding for assigned new clients after contracts are executed. The role coordinates cross-functional workstreams, clients, vendors, and internal teams to support smooth, timely launches.

Responsibilities:

• Develop robust, individualized project plans to meet go-live deadlines; lead and coordinate the overall client onboarding workstream in partnership with the client, consultant(s) and all vendor partners and internal SMEs
• Oversee, communicate and complete key deliverable tasks, project milestones and corresponding deadlines associated with the onboarding project
• Collaborate with technical/data resources within Quantum Health to ensure that the client’s programs are appropriately technologically built, supported and measured in a scalable way
• Build and leverage strong relationships with external client resources and SMEs to facilitate timely, quality project execution and hold resources accountable to project plans
• Evaluate, address and/or escalate client onboarding issues to ensure timely resolution
• Manage multiple priority projects from the Quantum Health Enterprise Project Management Office (EPMO) as assigned by leadership
• All other duties as assigned

Requirements:

• Bachelor's degree required
• Prior project management and account management experience required
• Proven experience managing multiple competing large-format projects in a flexible/changing environment with an ability to prioritize competing deliverables and properly delegate
• Highly collaborative approach; Comfort working in cross-functional teams and facilitating resolution of issues to meet client and internal staff expectations
• Excellent verbal communication and presentation skills with strong executive presence; comfortable presenting strategic/data-driven content to decision makers and SMEs in-person and virtually
• Expert administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily
• Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship
• Healthcare/insurance industry implementation project experience preferred