Staff Applications Engineer, Learning & Development (R5053)

Shield AI is a venture-backed deep-tech company focused on protecting service members and civilians with intelligent systems. The Staff Applications Engineer, Learning & Development will be responsible for accelerating customer adoption of Hivemind through technical training and enablement, developing training materials, and leading in-person training engagements with customer engineers.

Responsibilities:

• Become an expert user of the Hivemind software stack and workflows
• Lead in-person and hands-on customer training engagements for Hivemind software
• Develop, maintain, and continuously improve high-quality technical training materials, guides, labs, and instructor-led content
• Train customer engineers and technical teams to effectively use Hivemind software and build autonomy applications
• Help customers troubleshoot software usage issues and support debugging of in training contexts
• Collaborate closely with engineering and product teams to incorporate customer feedback into training content and product improvements
• Develop and maintain technical documentation and learning resources that help scale customer adoption
• Help define best practices for autonomy training and customer enablement across Shield AI deployments
• Represent Shield AI as a technical educator and product expert, helping drive the global proliferation of autonomous systems

Requirements:

• Bachelor's degree in Engineering, Computer Science, or a related technical field
• 7+ years of relevant experience
• 3+ years of experience in an applications engineering, integration engineering, solutions engineering, technical training, technical enablement, or similarly customer-facing technical role
• Strong technical background in software engineering
• Strong proficiency with modern C++
• Experience with Python in a professional setting
• Excellent communication, presentation, and interpersonal skills
• Strong problem-solving and analytical skills
• Clear interest in being an educator engineer who enjoys instructing technical users and developing their capability
• Ability to travel approximately 30%, including occasional international travel
• 3+ years of experience working in a startup environment
• Experience in the defense, robotics, aerospace, or autonomous systems industry
• Experience developing technical documentation, training materials, or instructional content for complex technical products
• Experience designing hands-on technical labs, workshops, or instructor-led training programs