Customer Success Engineer – Prisma Cloud

Trantor is recruiting for a Customer Success Engineer to support enterprise customers within Palo Alto Networks’ Customer Success organization. The role focuses on deploying, operationalizing, troubleshooting, and optimizing Prisma Cloud, while driving customer onboarding, adoption, and cloud security outcomes.

Responsibilities:

• Serve as a trusted technical advisor to enterprise customers; drive onboarding, adoption, platform utilization, customer health, and risk mitigation
• Design, deploy, configure, and optimize Prisma Cloud capabilities, including CSPM, CWP, CIEM, KSPM, DSPM, AI-SPM, and CNAPP
• Lead discovery workshops, requirements gathering, architecture guidance, implementation validation, knowledge transfer, and operational handover
• Configure security policies, alerts, compliance controls, and integrations across AWS, Azure, GCP, and Kubernetes environments
• Troubleshoot production security issues, analyze logs, identify root causes, and coordinate critical escalations with Palo Alto Networks TAC, Engineering, and Product teams
• Automate deployments and workflows using scripting, REST APIs, infrastructure-as-code, and CI/CD integrations; develop reusable assets and documentation
• Collaborate with Customer Success Managers and Account Teams to improve customer outcomes and promote cloud security best practices

Requirements:

• production experience with AWS, Azure, or GCP
• Docker, Kubernetes, container security, admission controllers, and runtime protection
• GitHub/GitLab/Jenkins, CI/CD pipelines, Terraform/CloudFormation/ARM Templates, Python/Bash/PowerShell, REST APIs, and JSON
• TCP/IP, DNS, TLS/SSL, routing, VPN/IPSec, firewalls, load balancers, IAM, PKI, SAML, LDAP, and OAuth
• Zero Trust, least privilege, security posture and vulnerability management, and compliance standards such as NIST, CIS, and PCI DSS
• 4–10 years in cloud security, professional services, customer success, security consulting, or technical consulting
• Hands-on experience with Prisma Cloud or Cortex Cloud and implementing or operationalizing cloud security platforms
• Experience with enterprise cloud production environments, customer onboarding, technical implementation, and complex troubleshooting
• Strong customer-facing communication, stakeholder engagement , and written documentation skills
• OpenShift desirable
• Experience with Wiz, Orca Security, Lacework, Microsoft Defender for Cloud, AWS Security Hub, or CrowdStrike Falcon Cloud Security is advantageous
• PCCSE; AWS Solutions Architect Professional or Security Specialty; Azure Security Engineer; Google Professional Cloud Security Engineer; CCSP; CCSK; CKA/CKS; or Terraform Associate
• OCI exposure is a plus