Senior Product Designer

CBTS is searching for a Senior Product Designer to lead the design of thoughtful, scalable digital experiences rooted in user needs and aligned with business goals. The role drives end-to-end product design, translates research into actionable experiences, creates design artifacts, and partners with product and engineering to shape strategy and delivery.

Responsibilities:

• Drive end-to-end product design from discovery to delivery
• Translate research and insights into actionable experiences (via an experience architecture)
• Design flows, wireframes, prototypes, and high-fidelity UI
• Partner with product and engineering in triad model
• Participate in prioritization, roadmap shaping, and sprint planning
• Elevate design quality through critique, partnership, and pattern stewardship

Requirements:

• Skilled in storytelling, stakeholder management, or facilitation
• Able to zoom out to ecosystem and service-level thinking
• Skilled at designing multi-touchpoint, multi-role experiences
• Connects design decisions to business and operational context
• Strong in interaction design, IA, and UI systems
• Portfolio demonstrates clarity, usability, and attention to detail
• Designs accessible, scalable, and developer-friendly interfaces
• Proficient in Figma, using design systems, and prototyping tools
• Familiar with experience mapping, service blueprinting, and co-creation
• Able to run lightweight research and usability tests
• Comfortable leading projects
• Thrives in cross-functional settings with PMs, engineers, SMEs, etc
• Influences product strategy through design thinking and framing
• Designs with a focus on user impact and measurable outcomes
• Understands how to balance user needs with technical feasibility
• Tracks design effectiveness through data and user feedback loops
• Experience in healthcare, complex workflows, or regulated environments
• Exposure to service design, change management, or behavioral science