Senior Manager, AI Experience Designer

Pfizer is a company on a mission to create breakthroughs that change patients’ lives, and they are seeking a Senior Manager, AI Experience Designer to shape the design of their AI platforms. This role involves driving product design, collaborating with engineers and product owners, and ensuring the adoption of AI-first design standards.

Responsibilities:

• Design System Pattern Ownership: Own specific pattern areas of Pfizer’s AI-first design system (assistant UI components, conversation templates, transparency and disclosure components, escalation patterns, trust and verification cues) as products with adoption targets
• Design Standards as Code: Ship design tokens, components, and patterns into the engineering build pipeline and MCP so the correct, compliant pattern is the default for every team
• Design QA Reference Library: Maintain the reference library behind automated design quality checks: the voice patterns, disclosure components, and trust cues the Design QA Agent enforces
• Pattern Adoption & Standards Drift: Monitor pattern usage, override rate, and exception requests for owned surfaces; retire or redesign patterns the data shows are not working
• Agent Prototyping in Code: Build with LLM APIs and agent frameworks to prototype real agent behavior rather than static screens, and validate workflows and risks before build
• Agentic & Conversational Design: Lead the design of Agentic AI experiences where systems can plan, make decisions, call tools/functions, and complete multi-step workflows with humans in the loop. Own Conversational UX end-to-end (chat and/or voice): dialog flows, conversation state, error recovery, escalation to human support, and safe fallback behaviors
• Assistant Behavior Design: Design and document assistant behaviors: tone and voice, grounded responses, refusal patterns, transparency cues, and trust-building interaction patterns
• Hands-On Design Partnership: Be a vocal, engaged, proactive, and hands-on partner within a cross-functional team, shaping scope and priorities with engineers and product owners daily
• Rapid Delivery: Deliver end-to-end design for high-impact projects under tight deadlines, ensuring alignment with business goals, user needs, and technical feasibility; produce MVPs and proofs of concept that validate business ideas within days
• Accessibility & Inclusive Design: Ensure accessibility compliance (WCAG 2.1 AA) across all designs, championing inclusive design practices for diverse user needs
• Playbooks & Pattern Libraries: Create reusable playbooks and pattern libraries for agentic workflows and conversational design (e.g., escalation, repair, safety responses, approvals, and multi-step task orchestration)
• Enablement & Peer Mentorship: Proactively train and mentor designers and cross-functional partners on the rapid prototyping process, AI tools, and internal design systems
• Product-Minded Design Strategy: Act as a product-minded design strategist: frame problems, define hypotheses, influence roadmaps with Product partners, and connect design decisions to measurable outcomes

Requirements:

• Bachelor's degree with at least 6+ years of experience; OR a Master's degree with more than 5+ years of experience
• 6-10 years of progressive UX design experience, with a proven track record in delivering high-impact digital products and experiences
• Working fluency with front-end development principles, design tokens, and APIs, sufficient to ship design system components into engineering pipelines
• Hands-on experience building with LLM APIs or agent frameworks to prototype real agent behavior in code, not only static interfaces
• Experience shipping design system components and patterns into production engineering pipelines (design tokens, documented components, versioned patterns)
• Demonstrate experience designing Conversational UX (chat and/or voice), including dialog flows, conversation state, repair/fallback patterns, escalation, and tone/voice guidelines
• Demonstrate experience designing Agentic AI workflows (systems that can take actions via tools/functions), including human-in-the-loop controls, approvals, transparency, and safe failure modes
• Extensive experience working with AI-driven design tools and platforms, with a deep understanding of how to leverage them for rapid prototyping and iterative design
• "AI-first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles
• Expertise in accessibility and inclusive design, with hands-on experience ensuring WCAG 2.1 AA compliance across a wide variety of digital platforms
• Proven ability to deliver complex design projects under tight deadlines with a focus on speed, efficiency, and quality
• Strong communication skills, including the ability to present and justify design decisions to product, engineering, and business partners, and to senior leadership in partnership with design leadership on executive presentations
• A robust portfolio demonstrating system-level design thinking, AI-powered experiences, and rapid prototyping techniques, including design system components or patterns shipped as production code
• Strong product design experience (not only UI): partnering with Product/Engineering to shape scope, prioritize tradeoffs, and define measurable outcomes
• Expertise in working within lean or agile environments with fast-paced, iterative product cycles
• Previous experience designing within the healthcare or pharmaceutical sectors is a plus
• Experience defining responsible AI UX patterns: transparency/disclosures, explainability cues, privacy boundaries, and trust/safety guardrails
• Experience with AI experience evaluation approaches: conversation quality testing, scenario-based risk testing, and iterative improvement loops tied to product metrics
• Strong knowledge of service design, journey mapping, or customer experience frameworks