Analyst Project Management

Hilton is a global leader in hospitality, and they are seeking a Project Analyst to join their Customer Care Team. This role involves applying project management skills to manage multiple projects and business activities, ensuring effective communication and documentation throughout the process.

Responsibilities:

• Manage HRCC internal and corporate project deliverables using industry-standard project management tools
• Manage projects from initial consultation through full execution, ensuring communication of progress and status updates
• Maintain project plans and artifacts, reporting, and work with teams to build cases for project approvals
• Conduct and document business plans
• Study and document standard processes and implement change to improve efficiency
• Partner with Process Analysts to document and implement business and process changes
• Lead project meetings and serve as the project representative for HRCC, document business discussions, outcomes, actions, and risks
• Bring teams together to document tasks, assign owners and timelines, and create a framework for follow-up and execution
• Communicate status of projects, calling out risks and accomplishments
• As part of HRCC Shared Services, manage projects related to ongoing HRCC contact center operations and corporate projects, including implementations, site launches, and other projects

Requirements:

• Two (2) years of professional experience
• Proficiency in Microsoft PowerPoint and Excel (including maintaining complex spreadsheets)
• Proficiency in Microsoft Project or similar (such as Asana, Trello)
• Travel less than 10%
• Two (2) years' experience in project or program management, Shared Services, Agile methodologies, or business process improvement
• Two (2) years' experience working in a large, multi‑function contact center environment
• Proficiency with tools such as Visio and Smartsheet, coupled with the skill to craft compelling narratives using data, text, and visualizations
• PMP or relevant project management or Agile certification