Manager, Underwriting Model Product Support

CVS Health is committed to building a world of health around every individual. The Manager, Underwriting Model Product Support is responsible for supporting business users with PBM pricing and forecasting tools, resolving technical queries, and assisting in the implementation and enhancement of model products.

Responsibilities:

• Responds to Production Support tickets, isolates root cause, and determines path to resolution
• Facilitates best practice user-training exercises
• Suggests and prioritizes product improvements based on materiality
• Communicates to business users and other ecosystem stakeholders using professional and customer service focused demeanor
• Leverages understanding of the business to ensure product requirements are accurately captured and communicated
• Develops tools and procedures to create efficiencies in areas such as testing and defect resolution
• Assists with UAT and broader testing efforts to minimize future defects stemming from initial development
• Develops financial analyses to support future modeling improvements
• Designs technical solutions and reporting capabilities addressing Business issues and concerns

Requirements:

• 5+ years of product management, financial/pricing analysis, and/or underwriting experience, or a combination thereof
• Bachelor's degree or related professional work experience
• Pharmacy benefits management (PBM) or healthcare industry work experience
• Experience working with IT and agile Scrum methodology
• Strong collaboration skills and willingness to work across business units within a complex organization
• Excellent oral and written communications skills; ability to convey complex topics in clear and concise terms
• Innovative mindset and ability to work outside of established boundaries
• Results oriented with ability to keep others on task to meet defined goals
• Experience developing complex financial solutions and working with technical audience to ensure proper implementation
• In-depth understanding of drug pricing, healthcare markets, and financial forecasting