Customer Service and Rebate Processing Specialist

Resource Innovations is a women-led energy transformation firm focused on impact. They are seeking a Customer Service and Rebate Processing Specialist to provide customer service support over calls and emails while also handling data entry into various database applications.

Responsibilities:

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered
• Provide basic troubleshooting and recommend solutions
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents
• Communicate effectively as part of team approach with other departments in servicing customers
• Provide customer service activities such as responding to emails and phone calls
• Other duties as assigned

Requirements:

• High school diploma or equivalency
• 6-12 months of related work experience in a call center environment
• Fluent in English
• Interest in sustainability and passionate about making a meaningful impact on the environment
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities
• Fluent in Spanish
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Experience in a data entry processing and customer centric call center environment