Product Manager II - Workforce Management (UKG Pro WFM) - Remote -W2 Contract only

Gap Inc. is seeking a Product Manager II to support its workforce management technology ecosystem, with a focus on UKG Pro WFM. The role leads product enhancements and operational improvements, translating business needs into scalable solutions for labor planning, scheduling, timekeeping, and compliance.

Responsibilities:

• Lead delivery of Workforce Management initiatives and enhancements within the UKG Pro WFM platform
• Collaborate with Store Operations, HR, Legal, Vendors and Technology partners to understand business needs and translate them into scalable product solutions
• Break down complex operational challenges into clear requirements, delivery plans, and system capabilities
• Drive cross-functional alignment and execution through strong stakeholder engagement and indirect leadership
• Identify opportunities to improve labor forecasting, scheduling, workforce planning, timekeeping and compliance capabilities
• Partner with vendor, engineering and platform teams to prioritize and enable product backlog and feature delivery
• Facilitate requirement sessions, workshops, and solution design discussions with business partners
• Communicate effectively with leadership and stakeholders on delivery progress, risks, and outcomes
• Leverage data and operational insights to recommend process improvements and system optimizations
• Ensure workforce management solutions align with labor regulations, compliance policies, and enterprise governance standards

Requirements:

• 10+ years of experience working with Workforce Management (WFM) systems
• Ability to work U.S. onshore hours
• Strong written and verbal communication skills
• Demonstrated ability to lead complex initiatives without direct authority
• Experience partnering with HR, Legal, Technology, and Operations teams
• Experience with UKG Pro Workforce Management (UKG WFM / Kronos) strongly preferred
• Background in Industrial Engineering, Operations Research, or related analytical field
• Experience supporting retail workforce management environments
• Knowledge of timekeeping, labor optimization, workforce planning, scheduling, and compliance systems
• Experience working within Agile or product delivery frameworks
• Experience supporting workforce technology platforms