Business Systems Analyst / Scrum Master

Infosys Public Services is seeking a Business Systems Analyst / Scrum Master to join their team. The role involves providing hands-on Agile leadership, ensuring clear priorities and actionable requirements, and driving Agile planning and delivery for a cross-functional technology team.

Responsibilities:

• Lead stakeholder discovery sessions to define objectives, scope, success metrics, and requirements; translate needs into epics/features/user stories with clear acceptance criteria and non-functional requirements
• Own backlog health and readiness: prioritize work with stakeholders, manage scope, drive refinement, and ensure stories are actionable for engineering and test teams
• Serve as Scrum Master: facilitate Agile ceremonies, improve team throughput and predictability, remove blockers, and coach on Agile best practices
• In partnership with client's technical leads, plan and direct day-to-day work execution by ensuring user stories are ready, priorities are clear, and developers have sufficient “ready” work to remain productively engaged at or near capacity; identify blockers early and adjust sequencing to maintain delivery flow
• Represent the delivery team in cross-functional planning (dependencies, sequencing, risks, environment/release readiness) and communicate status, decisions, and tradeoffs
• Support ROM estimates by coordinating inputs from engineering/architecture, documenting assumptions, constraints, risks, and dependencies
• Partner with engineering, architecture, security, and operations to ensure solutions are feasible, supportable, and aligned with SDLC/DevSecOps expectations
• Support release and deployment activities (readiness coordination, cutover planning, validation steps, communications) and provide post-release follow-up/defect triage support
• Assist during critical incidents by coordinating information flow, tracking actions, documenting impact/timeline, and ensuring corrective actions are prioritized and completed
• Apply a big-picture mindset to continuously identify opportunities to simplify processes, reduce delivery risk, and improve quality, performance, and operational readiness
• Identify and promote practical AI/ML and automation opportunities (where appropriate) to enhance analysis, planning, reporting, and delivery workflow efficiency

Requirements:

• 4+ years of experience as a Business Systems Analyst, Technical Product Owner/Analyst, Scrum Master, or similar hybrid role supporting technology delivery
• Strong ability to translate complex needs into high-quality Agile artifacts (epics/features/stories), including acceptance criteria, workflow/process mapping, edge cases, and non-functional requirements
• Proven Scrum Master capability: facilitation, conflict resolution, coaching, dependency management, and continuous improvement in team execution
• Strong systems-thinking and 'end-to-end' mindset: able to assess upstream/downstream impacts, data flows, integrations, and operational support considerations
• Technical fluency with modern delivery practices and concepts (SDLC, DevSecOps, CI/CD concepts, environments, APIs/integrations, logging/monitoring); not required to be a developer but must communicate effectively with engineers
• Practical understanding of AI/ML (concepts, use cases, limitations/risks, governance considerations) and ability to apply it to identify IT possibilities and improve project management/delivery outcomes
• Experience with Agile lifecycle/work management tools (e.g., VersionOne, Jira, Azure DevOps or similar) and ticketing/ITSM tools (e.g., ServiceNow or equivalent)
• Strong communication skills: able to write clearly, present to senior stakeholders, and lead cross-functional discussions to drive decisions and alignment
• Strong analytical and organizational skills: comfortable operating in ambiguity, managing competing priorities, and maintaining delivery discipline
• Proficiency with common productivity tools (Word/Excel/PowerPoint or equivalents) for executive-ready communication and planning artifacts
• A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred
• Scrum certification (e.g., CSM, PSM) and/or scaled Agile experience (e.g., SAFe)
• Experience supporting production releases and incident response in high-availability environments
• Experience incorporating security, privacy, and performance requirements into delivery artifacts