Customer Service Representative

Global Partners LP is seeking a Customer Service Representative to join their team. The role involves being a dependable point of contact for customers, answering questions, resolving concerns, and ensuring customers feel heard and cared for.

Responsibilities:

• Respond to customer questions by phone, email, and/or chat
• Listen to customers, understand their concerns, and find practical solutions
• Handle complaints calmly and professionally
• Provide clear and accurate information about products, services, and policies
• Follow up on customer issues when needed
• Keep customer records and notes accurate and up to date
• Work with other team members to resolve issues
• Share recurring customer feedback and concerns with the appropriate teams

Requirements:

• Friendly, patient, and genuinely helpful
• Clear and confident communicator
• Comfortable speaking with people from different backgrounds
• Good at listening and solving problems
• Organized and able to manage several customer requests
• Comfortable using computers, email, chat, and basic software
• Reliable and able to work independently
• Previous customer service experience is a plus, but we're willing to train the right person