Senior CRM Administrator & Business Intelligence Analyst

Econolite is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. They are seeking a highly analytical and technically skilled Senior CRM Administrator & Business Intelligence Analyst to support the administration and optimization of their Microsoft Dynamics 365 platform while developing business intelligence solutions that enable better decision-making across the organization.

Responsibilities:

• Serve as an administrator for Microsoft Dynamics 365 Customer Engagement (CE)
• Configure, maintain, and optimize CRM entities, forms, views, dashboards, business rules, workflows, security roles, and automation
• Collaborate with business stakeholders to translate operational requirements into scalable CRM solutions
• Support CRM enhancement initiatives from requirements gathering through testing, deployment, documentation, and user adoption
• Maintain CRM governance, documentation, and change management processes
• Develop Power Apps and Power Automate solutions to streamline business processes
• Design, develop, and maintain enterprise Power BI datasets, semantic models, dashboards, and executive scorecards
• Build scalable reporting solutions supporting Sales, Marketing, Operations, Customer Success, Finance, and Executive Leadership
• Develop recurring and ad hoc analyses of commercial performance across products, customers, regions, and markets
• Perform forecasting, variance analysis, and root cause analysis to support informed business decisions
• Develop reports and analyses that help answer complex business questions through meaningful data visualization
• Manage Power BI workspaces, security access, and report distribution
• Configure and maintain integrations between Microsoft Dynamics 365, ERP, marketing automation, customer success platforms, and other enterprise applications
• Assist with the administration and ongoing optimization of centralized enterprise data repositories, including Azure Synapse Data Lake or similar cloud-based platforms
• Configure and maintain internal and external SharePoint sites, as needed
• Support enterprise data quality and governance initiatives
• Develop automated workflows using Microsoft Power Platform
• Reduce manual reporting through automation and process improvements
• Support CRM adoption through process enhancements, documentation, and end-user training simulations
• Continuously identify opportunities to improve sales operations, reporting efficiency, and business processes

Requirements:

• Bachelor's degree in Business, Information Systems, Computer Science, Data Analytics, or a related field
• 5+ years of experience administering Microsoft Dynamics 365 Customer Engagement
• 5+ years designing enterprise reporting solutions using Microsoft Power BI
• Strong experience using Microsoft Power Query
• Strong experience with Microsoft Power Platform, including Power Apps and Power Automate
• Advanced proficiency with Microsoft Office applications
• Experience designing scalable enterprise reporting environments
• Experience using XRM Toolbox or similar CRM administration tools
• Experience developing executive dashboards and business reporting
• Microsoft Dynamics 365 Customer Engagement Certification
• Microsoft Power BI Certification
• Experience with enterprise Data Lakes and cloud-based data platforms
• Experience with APIs and enterprise systems integration
• Experience supporting Sales Operations, Revenue Operations, or Commercial Operations
• Experience in manufacturing, transportation, intelligent transportation systems (ITS), or technology industries