Project Manager, Professional Services

PTC is a global software company that brings the physical and digital worlds together to help organizations improve operations, create better products, and empower people. The Project Manager, Professional Services will lead consulting projects through their full lifecycle, managing scope, schedules, resources, quality, financials, client engagement, and delivery teams while driving value and growth for PTC’s services business.

Responsibilities:

• Lead and manage multiple projects to ensure the realization of value, quality, and on-time delivery of defined scope
• Lead a full project lifecycle leveraging either the traditional PMI Process or Scrum/Agile approach
• Work as a liaison within the Global Services organization, and interface with the R&D, Service Lifecycle Management Segment, Technical Support, Workforce Management, and all extended organizations to ensure that proper scope, resource pools and key dependencies are being defined and developed
• Identify and schedule project deliverables, milestones and required tasks, providing early visibility to schedules/milestones that are at risk
• Build detailed project plan and schedule for products across all processes, independently managing day-day operational tactical aspects of multiple projects
• Coordinate and facilitate communications with management and across teams
• Maintain product knowledge to increase efficiency in delivery of products
• Organize and lead business requirements and design sessions with key stakeholders and technology team. Works in conjunction with customers to analyze, design and develop requirements
• Own contractual documents and manage contract changes
• Jointly work with partners and support partner projects as needed
• Maintain active engagement with existing customer base to ensure retention
• Provide leadership and guidance to delivery team and customer team
• Operates and participates in customer steering committees
• Plan, direct and lead project activities to ensure PTC’s technology solutions transform the way PTC clients create and service their products
• Define, align and document client vision and strategies (Roadmaps), and define joint program(PTC-client) organizations; to include governance model involving executives from both PTC and the client
• Identify new business opportunities within the client and provide to the business development team
• Generate project growth within the current project by expanding the scope of the current project or defining and developing the next step of the Client Roadmap
• Own the financials of their project to include cost, revenue, margin and investment
• Provide a multi-quarter forecast reflecting the revenue, margin and cost of the current project
• Work closely with Sales and business development to craft comprehensive account plans, strategies and financial models
• Manages an effective and profitable business engagement with potential for growth
• Responsible for delivering client satisfaction leading to long-term client relationships and growth
• Manages all business forecasting including, revenue, margin, free-work, bookings, and Estimate-at-Completion on a weekly basis
• Owns and drives all escalation of technical, resource, and strategic issues across the client and internal PTC ecosystem
• Ensure strategic initiatives are prioritized and delivered successfully
• Implement Portfolio management and good practice
• Provides oversight of key projects ensuring consistency of approach
• Mentors and coaches as necessary to delivery team members
• Provides enterprise-wide best practice approaches such has governance, resourcing, risk management, and planning

Requirements:

• Bachelor's degree and 3 – 6 years of Project Management experience
• Availability for 25% of onsite travel to customer sites within the America's
• Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC
• Knowledge of and experience with industry-specific processes in Aerospace and Defense, Medical Device, High-tech Electronics, or Heavy Equipment manufacture
• Knowledge of and experience with after-market service and supply-chain operation
• Experience with Service Lifecycle Management (Service Parts Planning, Field Services) solution implementation
• Experience with Cloud-based, Software as a Service offerings
• Demonstrated experience working in heavily regulated industries and environments
• Experience with Certinia
• PMP Certification