Regional Manager, Customer Experience and Success

Dash0 is a rapidly growing company in the observability space, seeking a Regional Manager for Customer Experience and Success. This senior leadership role involves overseeing the technical customer function across the US, focusing on customer lifecycle management, team development, and direct engagement with enterprise accounts.

Responsibilities:

• Define and execute the Customer Experience and Success coverage model for the US region, aligned with global Sales and go-to-market objectives
• Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching
• Personally manage complex enterprise accounts through the full engagement cycle — proof of concept, commercial close, and into production adoption
• Monitor performance metrics across the full customer lifecycle — technical win rates, POC conversion, onboarding velocity, adoption depth, and retention
• Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges
• Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement
• Act as the primary technical liaison between the US field organization and Dash0's global Product and Engineering teams
• Own capacity planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis

Requirements:

• 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team
• Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry
• Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption
• Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly
• A disciplined approach to hiring and a demonstrated commitment to developing direct reports
• Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch
• Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design
• Background in site reliability engineering, platform engineering, or DevOps
• Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb