Mandatory Skills

SAP MS Dynamics E-commerce
Shopify experience
MS Dynamics Functional resource

Preferred Skills

No additional preferred skills specified.

Additional Requirements

Domain Experience: Not specified
Certifications: None specified

Position Overview We are seeking an experienced Microsoft Dynamics 365 Commerce, Finance & Operations (F&O), and CRM Consultant with expertise in omnichannel commerce, retail transformation, and Shopify integration. In this role, you will serve as a trusted advisor and techno-functional consultant, helping clients design, implement, and optimize end-to-end commerce solutions using Microsoft Dynamics 365 Commerce, Dynamics 365 Finance & Supply Chain Management, Dynamics 365 Customer Engagement (CRM), Power Platform, and Shopify. You will lead client workshops, define business processes, participate in solution architecture discussions, and collaborate with both business and technical stakeholders to deliver successful transformation programs. Key Responsibilities Business Consulting & Solution Design

Facilitate discovery workshops and requirements gathering sessions.
Analyze current business processes and define future-state operating models.
Design end-to-end omnichannel commerce solutions across retail, eCommerce, customer engagement, order fulfillment, and financial operations.
Develop solution blueprints, process flows, functional design documents, and business requirements.

Dynamics 365 Commerce

Lead the implementation of Dynamics 365 Commerce solutions.
Configure and support:
- Product Information Management
- Pricing and Promotions
- Order Management
- Commerce Scale Unit
Drive omnichannel customer experiences across digital sales channels.

Stakeholder Management

Act as a trusted advisor to clients and internal stakeholders.
Present solution recommendations and business value propositions.
Support project governance, risk management, and executive communications.
Collaborate with delivery, architecture, and presales teams.

Required Experience

1015 years of IT industry experience.
Minimum of 10+ years of Microsoft Dynamics 365 consulting experience.
Proven experience with Dynamics 365 Commerce implementations.
Strong functional consulting experience in Dynamics 365 Finance & Operations.
Experience with Dynamics 365 CRM / Customer Engagement applications.
Hands-on experience integrating Shopify with Dynamics 365 platforms.
Experience in omnichannel retail and eCommerce implementations.
Strong client-facing consulting and stakeholder management experience.

Functional Expertise

Retail & Commerce Operations
Omnichannel Customer Journeys
Order-to-Cash Processes
Procure-to-Pay Processes
Inventory & Warehouse Management
Pricing & Promotions
Customer Experience Management

Technical Expertise

Microsoft Dynamics 365 Commerce
Dynamics 365 Finance
Dynamics 365 Supply Chain Management
Dynamics 365 Sales
Dynamics 365 Customer Service
Power Platform
Dataverse
Dual Write
Data Management Framework (DMF)
Azure Logic Apps
Azure Functions
Azure Service Bus
REST APIs
Shopify Plus

Preferred Qualifications

Microsoft Dynamics 365 Certifications.
Experience with Power BI.
Experience in Retail and Consumer Goods industries.
Experience working on global implementations across multiple geographies.
Experience with Microsoft FastTrack and large transformation programs.

Soft Skills

Strong business process consulting skills.
Excellent presentation and communication abilities.
Ability to lead workshops and design sessions.
Strong problem-solving and analytical capabilities.
Ability to work independently in a fast-paced consulting environment.
Strong stakeholder and executive management skills.

Success Measures

Successful delivery of Dynamics 365 Commerce, CRM, and F&O initiatives.
Seamless Shopify integration with the Dynamics ecosystem.
Improved customer experience and omnichannel operations.
High client satisfaction and stakeholder confidence.
Adoption of standard business processes and Microsoft best practices.

Architect I Enterprise Solutions

Key skills

About this role