Engagement Manager 1

Engagement Manager 1

Wayne, PA (Locals Only)

1 Year

Position Summary

The Client Transition Consultant leads client transition initiatives related to Client's next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of Client's data assets and services.

Key Responsibilities

Client Transition Leadership

• Support client transition activities involving Client's next-generation data assets, including national and subnational assets and future patient-level assets.

• Implement transition plans and manage implementation activities through completion.

• Monitor transition milestones and track open items through completion.

Cross-Functional Leadership

• Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams.

• Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness.

Issue Resolution & Escalation Management

• Resolve complex client data issues and coordinate second-line support with the appropriate internal teams.

• Partner across internal functions to drive timely and practical issue resolution.

Client Relationship Management

• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.

• Serve as a trusted transition partner throughout the client lifecycle.

• Provide practical updates regarding transition status, open items, and next steps.

Change Management

• Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process.

• Support clients through operational and organizational changes related to new data assets and reporting solutions.

Process Improvement

• Identify opportunities to improve transition processes and enhance client experience.

• Document repeatable steps, status updates, and lessons learned to support future transitions.

Qualifications

• Bachelor's degree or equivalent experience.

• 5 8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience.

• Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.

• Problem-solving skills and ability to understand complex client needs, processes, and data concepts.

• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.

• High learning agility.

• Ability to travel to client sites as needed.

Preferred Qualifications

• Ability to work effectively in a matrix environment across IQVIA and client stakeholders.

Ability to understand complex concepts and processes while multitasking, managing time, and prioritizing written and oral communication skills.

• Strong business acumen.

• Proficiency in Microsoft application tools (Microsoft Excel, PowerPoint), Smartsheet, and visualization tools.