Coupa/NetSuite BSA

Job Description

Technical Environment & Project Scope

The Integration: Utilizing the Coupa-to-NetSuite "Out of the Box" Bundle.

The Problem: The team needs someone who can troubleshoot integration failures from both sides. If a record fails to sync, the candidate must know how to investigate the error in Coupa and the corresponding script/record in NetSuite.

The Roadmap: The immediate 2-3 month focus is hyper-care support (tickets, user roles, workflow errors) heavily weighted toward Coupa following a recent go-live. Once stabilized, the role will pivot toward system optimizations and secondary finance projects.

Candidate Requirements

Must-Haves

Deep Coupa Expertise: Strong hands-on experience with Coupa (P2P, AP, Procurement).

NetSuite Integration Knowledge: Sufficient NetSuite proficiency to manage the integration bundle, troubleshoot SuiteScript-based sync errors, and manage transactional records.

Troubleshooting Specialist: Proven experience fixing "broken" integrations between Coupa and an ERP.

Operational Reliability: 100% Remote (EST) role requiring a strong track record of high-performance remote work and full availability during East Coast business hours.

Nice-to-Haves

Full-Lifecycle Implementation: Experience taking Coupa or NetSuite from "ground zero" to Go-Live to excel in a newly post-go-live environment.

Functional Finance Knowledge: Strong understanding of AP processing, vendor onboarding, and procurement workflows to partner effectively with Finance/AP teams.

Official Job Description

We are seeking a Business Systems Analyst (BSA) focused primarily on operational support for our NetSuite and Coupa environments.

This role will be heavily involved in day-to-day support activities, troubleshooting, and managing issues across the Coupa-NetSuite ecosystem, particularly around integrations and transactional workflows. Beyond operational support, you will contribute to system enhancements, workflow optimization, and cross-functional improvement initiatives.

This is a great fit for someone who enjoys being close to the business, solving operational issues, and improving finance/procurement system processes in a fast-paced environment.

Core Responsibilities

Ticket Management: Manage and resolve day-to-day support tickets related to NetSuite and Coupa.

Integration Support: Troubleshoot integration issues and transactional failures between Coupa and NetSuite.

Workflow Operations: Support Procure-to-Pay (P2P), AP, purchasing, invoicing, approval workflows, vendor onboarding, and related finance operations.

Root Cause Analysis: Investigate system/process issues and coordinate resolutions with internal teams and external vendors.

User Support & Partnership: Support business users with workflow questions and partner cross-functionally with Finance, Procurement, Accounting, and IT stakeholders.

System Enhancements: Perform minor configuration changes, workflow updates, reporting improvements, and assist with UAT and documentation.

Continuous Improvement: Participate in process improvement initiatives and identify opportunities for automation and operational efficiency.

Ideal Candidate Background

Experience: 4-7+ years in a Business Systems Analyst, ERP Analyst, or Finance Systems Support role.

System Skills: Hands-on experience supporting NetSuite ERP and Coupa environments.

Technical Proficiency: Strong troubleshooting skills surrounding integrations, workflows, and transactional issues.

Operational Mindset: Experience supporting ticket queues and end-users in a production environment.

Domain Knowledge: Solid understanding of Procure-to-Pay (P2P), Accounts Payable, procurement, and finance operations.

Soft Skills: Strong cross-functional communication, documentation skills, and the ability to work with both technical and non-technical stakeholders.

Candidate Profile

The ideal candidate is:

Operationally Focused & Responsive: Comfortable handling fast-moving support tickets and issue triage.

Analytical & Detail-Oriented: Proactive about identifying root causes, recurring issues, and process fixes.

Balanced: Capable of balancing daily support work with ongoing enhancement and project initiatives.