nGP Operations Manager, Global Server Operations

Minimum qualifications:

• Bachelor's degree in a technical field or equivalent practical experience.
  
• 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
  
• Experience in site-level data center operational leadership.
  
• Experience in a people management, supervision, or team leadership role.
• Experience with different operating systems (e.g. Linux) and developing network architecture.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Experience working in data center environments, including building and operating large-scale infrastructure, and network and compute architecture and lifecycle, and Linux/Unix system administration.
• Experience with initiating and executing strategic initiatives in a global environment.
• Experience leading operations in a 24x7 environment.
• Track record of leading and improving Environmental Health and Safety (EHS) initiatives.
• Ability to implement and drive the safety culture at the site, while fostering a collaborative team environment.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.

Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Lead, mentor, and manage operations staff (including Operations Managers and Technicians) across non-Google Production (nGP) facilities to maintain high operational standards.
• Facilitate nGP capacity delivery needs by successfully executing multiple, simultaneous infrastructure projects across different locations.
• Own project delivery timelines, ensuring On-Time Delivery (OTD) of nGP initiatives while setting and monitoring robust Service Level Objectives (SLOs).
• Coordinate key stakeholder relationships across internal teams, cross-functional partners, and external vendors to set deliverables, align expectations, and track parallel efforts.
• Identify and mitigate roadblocks by partnering closely with team members to resolve process bottlenecks and communication breakdowns.