Sales Manager – New Business Development

Total Credit Services Limited (TCS) is a member of the JN Group.  The company commenced operations in 2003 as a debt recovery specialist.  Since then, the company has broadened its range of services, which now include business process outsourcing (BPO).  Currently, the company provides a wide range of business and knowledge process outsourcing services, including inbound and outbound contact centre operations, live chat, customer care, sales support, and debt collections. This evolution boldly reflects the company's commitment to delivering reliable, customer-focused solutions, while leveraging its deep understanding of the financial services sector.

The company is actively seeking a Sales Manager – New Business Development who will be responsible for driving the company’s growth by actively sourcing, pursuing, and securing new business opportunities. The incumbent will be tasked with building relationships, identifying client needs, developing tailored solutions and positioning the company as a trusted partner.

What You’ll Do

New Business Acquisition

• Proactively identify, research, and pursue new business opportunities in target markets aligned with the company’s growth strategy
• Develop and execute a strategic sales plan to penetrate new sectors, geographies, and high-potential clients
• Build and maintain a robust sales pipeline through cold calling, networking, market research, referrals, and targeted prospecting
• Deliver compelling, customized sales presentations and proposals that effectively communicate the company’s value proposition

Client Relationship Management

• Establish and nurture strong, consultative relationships with key decision-makers and stakeholders within prospective client organizations
• Serve as the primary point of contact for potential clients throughout the sales cycle, ensuring a seamless and professional experience

Sales Strategy & Market Intelligence

• Analyze industry trends, competitor activity and market dynamics to identify emerging opportunities and areas of competitive advantage
• Collaborate with leadership to refine the company’s value proposition, pricing strategies and go-to-market approach
• Provide regular sales forecasts, pipeline reports and business development updates to senior leadership

Contract Negotiation & Closing

• Lead contract negotiations with prospective clients, ensuring favorable terms while maintaining client satisfaction and alignment with company policies

Cross-Functional Collaboration

• Partner with stakeholders to develop targeted campaigns, promotional materials, and lead-generation strategies that support business development efforts
• Work with stakeholders to ensure accurate solution scoping and seamless handover of new accounts for implementation

Performance Monitoring & Reporting

• Track sales performance against targets, proactively addressing gaps and adjusting strategies as needed
• Prepare detailed reports on business development activities, sales performance and market insights to inform leadership decision-making.

Requirements

The successful candidate should have:

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. A Master’s degree is an asset
• 5+ years of progressive experience in B2B sales, business development, or key account management, preferably in [industry – e.g., BPO, technology, financial services, etc.]
• Proven track record of consistently meeting or exceeding new business sales targets
• Demonstrated ability to manage long, consultative sales cycles and close high-value deals
• Strong financial acumen with the ability to develop and negotiate complex proposals and contracts
• Excellent communication, negotiation, and presentation skills
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Ability to travel as required for client meetings, industry events, and networking opportunities.

• Reliable motor vehicle
• Ability to travel to meet the requirements of the role
• Ability to meet deadlines with minimal supervision
• Willingness to work outside normal hours when required
• Willingness to execute all duties and responsibilities of the post in accordance with the vision and mission of Total Credit Services Limited.