We are looking for a talented Field Service Power Generation Technician - Level II to join our team specializing in Power Generation in Lafayette, LA.
$5000 Sign on Bonus! *for external hires*
In this role, you will make an impact in the following ways:
Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction.
Engaging with customers in a courteous and professional manner.
Applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
Completing required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
Completing training in line with skill and business requirements.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Key Responsibilities:
stablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Escalates unresolved issues to product specialists / Supervisor
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Competencies:
Work hours are Monday - Friday 8:00 am - 5:00 pm. With on call schedule.
Work hours are subject to change upon business needs.
Core responsibilities are already listed above and there are no special/additional responsibilities outside of the standard PG field technician role definition.
Skill, Education, Experience Requirements are already listed above and there are no special/additional responsibilities outside of the standard PG field technician role definition.
Skill, Education, Experience Preferences would include….
Being a good team member and able to work well with different personality types.
Able to manage difficult stressful situations with customers, as emergency service often involves high emotional situations.
Able to manage constructive feedback and receive coaching with a positive attitude.
Understanding the demands of emergency services means some unexpected overtime on a fairly regular basis, due to outage events, and being able to adjust to on-call rotation coverages.
DOT
A current valid license is required for this role
This role requires a 5 year motor vehicle report, free from major violations
This role requires applicant to pass a Department of Transportation (DOT) physical
3 years driving experience
This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age
