Business Analyst

Acro Service Corporation is a global professional services and contract staffing company providing IT, engineering, and professional services personnel to major corporations. The Business Analyst supports Key Accounts through process improvement, systems support, testing, documentation, issue tracking, and change adoption activities. The role partners with stakeholders to improve operational effectiveness and process consistency across the business.

Responsibilities:

• Support the design, documentation, implementation, and continuous improvement of Key Accounts business processes and workflows
• Partner with Key Account teams and cross-functional stakeholders to identify business needs, process gaps, and opportunities for operational and system improvements
• Gather, document, and help translate business requirements into process changes, system enhancements, and deployment needs
• Support the planning, testing, validation, and rollout of application changes and process improvements, including user acceptance testing and deployment readiness activities
• Monitor, document, analyze, and communicate system, process, and user issues, and support follow-up through resolution
• Contribute to change management, end-user readiness, training, and adoption efforts for new processes, tools, and system capabilities
• Manage and support process improvement plans, action tracking, status reporting, and ongoing coordination of improvement initiatives
• Provide regular reporting and business support to help ensure process and system solutions align with Key Accounts operational needs

Requirements:

• Relevant experience in business analysis, process improvement, systems support, or operational excellence
• Familiarity with process improvement methodologies, workflow tools, or change management practices
• Experience creating process documentation, workflows, or user-facing support materials
• Experience supporting testing, issue tracking, and business requirements gathering
• Strong analytical, organizational, and communication skills
• Ability to manage multiple assignments and work effectively across cross-functional teams
• HVAC industry knowledge preferred but not required
• Associate's or Bachelor's degree preferred but not required