Email Project Manager

Vertex Communication Group is a B2B email marketing firm with 23 years of experience running complex, high-volume programs. The Email Project Manager will take full ownership of a high-volume client account, managing every email request from intake through deployment while ensuring timelines and quality standards are met.

Responsibilities:

• Own intake and production: Monitor incoming requests, confirm completeness (content, audience, send date, approval chain) before work begins, and route each job to the right builder. Log and maintain every job in the project tracker so status is never a guessing game
• Run the review gate: Coordinate build, in-house review, edits, and proof rounds. Confirm every requested change was actually applied, links are live, audience and suppression lists are correct, and subject line and preview text are final before anything is scheduled
• Own your QA round: You are one of three QA rounds this account runs before a send goes out, the checkpoint that catches whatever the earlier rounds missed before it reaches the client or deploys
• Own scheduling and deployment: Schedule and deploy sends directly in Salesforce Marketing Cloud or a similar ESP. Confirm sends are correctly staged and scheduled, monitor for platform errors or alerts, and close out completed jobs
• Protect scope and timeline: Hold the client to the agreed review rounds and standard turnaround window. When an incomplete intake, a late content change, or a past-review-round revision threatens the schedule, you are the one who explains the impact, and whether it triggers a rebuild or additional review
• Manage capacity: Balance concurrent jobs during high-volume stretches or planned reduced-availability periods without letting any of them slip
• Communicate constantly: Keep the requester, builders, and leadership aligned on where every job stands. Deliver hard news (a delay, a fee, a scope boundary) clearly and without drama
• Escalate what is not yours to decide: Flag anything touching pricing, contract terms, or a live platform write that needs sign-off above your level
• Keep the team's knowledge current: Document naming conventions, known issues, and client-specific quirks so the team runs on shared standards, not memory

Requirements:

• 3 to 5 years of client-facing project management, ideally in email production, marketing operations, or agency project management
• Experience coordinating production work with multiple handoffs and multiple stakeholders, at real volume
• Familiarity with a work-management tool such as Wrike, Asana, or Monday.com
• Able to schedule and deploy a send in Salesforce Marketing Cloud or a similar ESP. You can independently confirm a job is staged, scheduled, and correct, not just watch someone else do it
• Comfortable owning a queue of concurrent jobs at different stages without losing track of any of them
• Sharp attention to detail. Broken links, wrong subject lines, and stale segment logic get caught before send, not after
• Strong written communication. You document decisions clearly and deliver difficult updates (a delay, a scope boundary, a fee) in a way that keeps the client relationship intact
• Comfort holding a line on process and scope, even when a client pushes back
• Remote discipline. You manage your own time and deadlines without close supervision
• Attention to detail in everything. For example, if you have read this far, we would love for you to tell us in your video answer what 32,311 x 5,672 is
• Comfortable making small edits directly in the platform (fixing a broken link, a minor copy tweak) to keep a job moving without waiting on a builder
• Hands-on experience with Salesforce Marketing Cloud or iPost specifically
• Basic comfort with AI tools (ChatGPT, Claude, Copilot, or similar), or genuine enjoyment of using them to work faster and catch errors. You do not need to be a power user, just curious and willing
• Background in B2B associations, membership organizations, or trade publishers